As a business, we're all about working with the right types of people that share our ethos and values – people who are friendly, sincere, and professional. And I really feel like we get that. It never seems like it's too much trouble.
IT built on secure foundations
Managed IT for Melbourne businesses that take protection seriously. Every layer of your environment is secured and governed, so the work keeps moving.
Trusted by Australian organisations
One team for everything your business runs on
Managed IT Services with security at the core, and backup and connectivity built around it.
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Managed IT Services
Support, monitoring, maintenance and planning for everything your people rely on, from head office to the furthest site.
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Cyber security
Protection for every device, inbox and person, built into the service.
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Essential 8
See how your environment lines up with the ACSC Essential Eight.
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Backup and disaster recovery
Backed up, checked every day and ready to restore.
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Microsoft 365 backup
Email, files and Teams, backed up and easy to restore.
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Internet and data
Internet and links between your sites, managed with the carrier.
Behind the work, wherever it happens
The same standard for every client: everything the work relies on, kept running and quietly improving.
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24/7
Priority 1 response when the work can't wait
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98.4%
customer satisfaction from end-user feedback last quarter
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99.86%
core infrastructure uptime across all clients over the past year
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5
industries, with sites across four states and Singapore
Different businesses, the same peace of mind
Coffee roasters, salt producers and car dealerships all rely on us to keep the work moving. Here's what that's like, in their words.
Service management is proactive (we now have sufficient IT stock!) and the service desk are always willing to put forward ideas and solutions to permanently fix our problems.
I like the fact that if I've got to pick up the phone it gets answered, and it gets answered immediately. … I get that feeling when I do pick up the phone that we are in good hands.
Latest from Eightstep
Guides, ideas and news from the team.
Why eight steps?
Where our name comes from, and the method behind it: taking IT from chaos to a calm, well-run environment.
Essential Eight, one strategy at a time.
How the service lines up with each ACSC strategy, and what changes for your people as maturity grows.
What Microsoft keeps, and what you should.
Retention, recycle bins and real backups for email, OneDrive, SharePoint and Teams, explained.
Security habits that stick.
Small, repeatable habits that give your team confidence with every email, link and login.
One environment, wherever your sites are.
How monitoring, documentation and good local partners keep regional and interstate sites running smoothly.
Connecting a new site, start to finish.
Carrier lead times, backup links and the questions to ask before the lease is signed.